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Hear what customers are telling you.
Explore customer feedback and Reddit conversations in two dedicated views.
Customer feedback
Reddit ListeningHear your customers
Bring connected feedback into focus.
Listen beyond your channels
Follow relevant conversations on Reddit.
Keep the context
Move from a theme back to the source.
For customer and brand teams
Two ways to listen. One place to understand.
Customer Voice
Find the themes behind the feedback.
Read customer feedback together, then explore the themes and issues that need a closer look.
- Feedback from your connected sources
- Themes with the original context intact
Reddit Listening
Follow the conversation beyond your inbox.
Track keywords, read the original conversations, and explore recurring topics on Reddit.
- Keyword-based conversation monitoring
- Read the original post behind the signal
How it works
Keep the source. Understand the pattern.
- 1
Choose where to listen
Connect feedback sources or add Reddit keywords.
- 2
Read the themes
Explore recurring topics in their dedicated views.
- 3
Go back to the source
Read the original feedback before deciding what to address.
A few things to know
Are feedback and Reddit mixed into one feed?
No. Customer Voice and Reddit Listening have dedicated views so the source and context stay clear.
What do I need to start?
Connect an available customer feedback source for Customer Voice, or add keywords in Reddit Listening. Available data depends on the source.
Connected workflows
Keep the work moving.
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